Disclaimers & Our Policies

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Frontline Mobile Phlebotomy (FMP) is a privately owned business that conducts services through various forms of specimen collection, the processing of specimens and specimen delivery to the laboratory requested by the ordering provider. 

FMP is not a specimen or diagnostic testing laboratory. 

FMP cannot perform any form of specimen collection without a valid laboratory requisition given to the client by the ordering physician. 

FMP cannot place any test orders on behalf of the ordering physician nor add any additional tests.

FMP is not responsible for any charges sent to you by the testing laboratory.

FMP is not responsible for verifying the clients insurance or expiration, as that is the responsibility of the insured individual and their doctor.

FMP will only charge for the services provided and will collect all fees immediately after services.

FMP is only responsible for the collection, processing & delivery of specimens collected during the services FMP had provided the client. 

FMP is not responsible for an damages, error's or discrepancies the testing laboratory commits after specimens have been dropped off and/or during testing at the testing laboratory. 

FMP is not a testing or diagnostic laboratory and does not preform any form of laboratory testing.

FMP has no control of the turn around time that the laboratory provides. 

FMP is not responsible for sending results, all results are sent to the ordering provider by the testing laboratory.

FMP is not responsible for any invoices you receive from the testing laboratory, invoices are occasionally sent for tests that your insurance does not cover.

FMP requires a deposit on the day of scheduling your appointment. 

FMP guarantees after the deposit has been paid your appointment slot is secured.

FMP will send an appointment confirmation after your deposit has been paid.

FMP will send an appointment reminder 72 & 24 hours before the scheduled appointment date.

FMP requires ALL cancellations or rescheduling be made 36 hours in advance from the day of your scheduled appointment.

FMP will charge for roundtrip mileage if commute to the clients location had been made without being notified of cancellation.

FMP requires that ALL cancellations must be made in writing (Ex. Voicemail, text message, email). *If cancellation was made via phone call, a confirmation email and/or text message will be sent to the client to confirm their cancellation*

FMP requires a deposit on the day of scheduling your appointment. *If deposit is not paid on the day of scheduling, the appointment slot will be forfeited and made available*

FMP guarantees after the deposit has been paid your appointment slot is secured. 

FMP will send an appointment confirmation after your deposit has been paid.

FMP will issue an invoice with proof of payment after every payment is received.

FMP does not accept checks. *Under special circumstances, it may be allowed*

FMP does not refund deposits if cancellation was made after the 48 hour cancellation policy.

FMP will only charge for services provided to you upon agreement of scheduling your appointment. Any additional invoices received by the following (E.g. Laboratory, insurance fees/balances) will be the responsibility of the individual receiving them.

1.   The possible risks associated with blood drawing are pain, bleeding, fainting, bruising, infection and/or hematoma (blood clot under the skin) at the injection site. 

2.   Having blood drawn may produce discomfort or minor bleeding and the possibility of bruising at the site of the needle puncture. 

3.   There is also a slight risk (less than 1 in 1,000) of infection at the site of the needle puncture. 

4.   Although rare, some people have experienced nausea, lightheadedness, and fainting in association with a blood draw either during or shortly after the needle is inserted. 

5.   If you develop bruising, this will go away after a couple of days and can be treated with warm compresses and/or medication. 

6.   You may experience side effects of having your blood drawn. These side effects can include pain, swelling, bruising, tissue discoloration or scarring around the vein that is used to draw the blood sample. 

7.   There is a possibility that some of these tissue changes and scarring could become permanent.